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Post by shiyabul on Aug 20, 2024 15:33:28 GMT -12
Excluding people and mocking them because of their accents reflects the prejudices and biases that exist in our society, which dictate that certain accents are not acceptable in certain places. It is time to break down these walls and embrace the beauty of language diversity. Be Accountable for Our Actions Asking trainees to follow through with our DEI commitments is vital. Are we holding ourselves accountable and https://lastdatabase.com/ actively engaging in practices and policies that promote diversity and inclusion? This training aims to equip our agents with an understanding of inequality and its implications, causes, and how it can be addressed. We can train our agents to be mindful of DEI. Still, we all know that the customers calling in may say some horrific things just out of spite. ARE WE HOLDING OURSELVES ACCOUNTABLE AND ACTIVELY ENGAGING IN PRACTICES AND POLICIES THAT PROMOTE DIVERSITY AND INCLUSION? I recall an event when one of my agents felt the wrath of a disgruntled caller. The call started like a typical call. The agent asked for the caller’s details and then authenticated the call. The caller wanted to know about a medical claim denial.
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